30 Day Comfort Guarantee

LUSOMÉ’s Return Policy – Tailored for Your Comfort and Satisfaction

At LUSOMÉ, we stand behind the proven technology of our sleep products, but we understand that sometimes the fit might not be perfect. We want our customers to feel comfortable and sleep well. Here’s how we handle returns and exchanges:

30-Day Comfort Guarantee:

  • If you are not completely satisfied with the comfort of our product after 30 days, you have the option to receive a store credit for the purchase price without any additional fees, or opt for a refund which is subject to a $15 processing fee
  • To initiate a return under our Comfort Guarantee, please email us at info@lusome.com with your order number and a brief description of your issue. Our customer service team will guide you through the process based on your preferred option.
  • Please be aware that all shipping fees are the responsibility of the customer.

Exchanges and Refunds:

  • If a garment doesn’t fit, its the wrong color or an unwanted gift, you may return it for an exchange or a refund within 7 days of the receipt date. Please ensure that the product is returned in its original packaging with tags intact. Please email info@lusome.com to exchange or return.
  • For defective items or errors in your order, please contact us within 7 days of receipt at info@lusome.com. We will provide a pre-paid return label for shipping the item back to us.

Initiating a Return:

  • To start an exchange or new product return, email info@lusome.com to start the process.
  • Please ensure that the product is returned in its original packaging with tags intact.
  • Please be aware that all shipping fees are the responsibility of the customer.

Please Note:

  • Shipping fees are non-refundable. The customer is responsible for return shipping costs, unless the item is defective or there was an error in your order.
  • Gift cards are non-returnable. All sales and clearance items are final and not eligible for returns, exchanges, or refunds.

Processing Returns:

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • Approved refunds will be processed within five business days to your original method of payment.

Timeline for Returns:

  • Once confirmed, send your item(s) back to the specified warehouse. It may take 7-10 business days from receipt for the warehouse to process the return and confirm eligibility for inventory restocking or exchange dispatch.
  • You will be notified by email once the return or exchange is processed.

For any questions or further assistance, please contact our customer service team, info@lusome.com. We are here to ensure your satisfaction and a better night's sleep.

Click here to download RETURN FORM

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FREQUENTLY ASKED QUESTIONS

All standard orders will be shipped four to five business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

HAVE ANY OTHER QUESTIONS?

 Feel free to message us.